We are happy to accept returns or exchanges of items within 14 days of the original delivery date. If 14 days have gone by since the package delivery date, unfortunately we can’t offer you a refund or exchange. 

 

Through our return portal you can choose to exchange, return your items for a refund or get store credit.

 

To be eligible for a refund, your item must be unused, in a resalable condition, in the same condition that you received it. It must also be in the original packaging or protected in a sealed plastic bag. 

Please note that products returned with pet hair are not considered unused or in resalable condition and might not qualify for a full refund.

 

Original shipping costs are not refundable. Customers are responsible for return shipping costs.

If you purchased re:do for $1.98 at checkout your return shipping label is free to you for exchanges or store credit, otherwise you will have the option to purchase a return shipping label through our return portal.

Shipping costs for the exchange and shipment of a new product from us to you is responsibility of the customer. We will send you an invoice for the difference in price, if the item you are exchanging is of higher value than the one that your are returning plus the shipping costs. Please pay the invoice promptly to ensure an exchange.

 

Non-returnable items: 

Fragile items 

Gift cards

Holiday ornaments and decor

Final Sale items

Dried Florals

Return Process:

 

Click here to start a return.

 

Please mail your product in the original packaging that was received. 

We are not responsible for items lost in transit when making a return.

 

Please make sure to ship the products back to us quickly to avoid losing your refund.

We won't be able to accept returns if: 

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

-Any item that is returned more than 14 days after purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund. Please check your spam folder for emails coming from info@apartmentno3.com

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it can take 2-3 weeks to see the refund credit in your account, depending on your bank and the form of payment used.

 

PLEASE REMEMBER

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@apartmentno3.com

 

Damaged items

We do our best to package products securely to avoid damage during transit. If your products arrive damaged or have any other issues, please use our return portal to report the damages, we'll get in touch as soon as possible. 

https://apartmentno3.com/apps/redo/returns-portal

Note: Most of our products are handmade, discolorations, uneven patterns, and distressed colors are normal characteristics of handmade products, and are not considered defects.

For international orders, we are happy to exchange items but be aware that shipping costs and additional custom fees are the responsibility of the customer.

For any other questions or concerns please email info@apartmentno3.com

NOTE: All inquiries need to come from the original customer contact information with the order confirmation email attached. Thank you.